Intelligence Hub

Error when publishing uPerform course: "An error occurred when publishing the file"

Symptoms

  • Error when publishing Course: 'An error occurred when publishing the file'

  • Error in Application log:

    'Critical: Cannot set voice. No matching voice is installed or the voice was disabled.'

Environment

  • Product: ANCILE uPerform Client and uPerform Client Express
  • Version: 5.30 and later

Cause

Microsoft Speech Platform Runtime (TM) is not installed.

Resolution

Install appropriate version of Microsoft Speech Platform Runtime (TM) on local machine.

Additional Information

For more information on how to install Microsoft Speech Platform Runtime (TM) and voices please visit the following article: Online Guide to Using Text to Speech (TTS) Functionality in uPerform



Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments