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READ FIRST: Welcome! Learn How to Use the New Intelligence Hub

NOTE: We will be updating this article with more information on using the Intelligence Hub over the coming days.  Log in and follow this article to be notified when we add new updates!

Welcome to the new ANCILE Intelligence Hub!  We are pleased to roll-out our one-stop shop for all things related to ANCILE Customer Success, and look forward to offering even more features in the near future.

Log in and leave a comment here with your feedback!  

Please see the articles below for more information about using the site.

  • Activate an Existing Account Transferred from the ANCILE Product Support Center - If you already had an account on our Product Support Center, you still have one here.  You will just need to reset your password to log in.  

  • Edit Your Profile and Add a Photo - In your profile you can update your display name, phone number, time zone, and add a photo.  We'd love to see you!

  • Submit a Ticket - We've created a new ticket submission form that will enable us to help you more efficiently.  We hope you like it!

  • View Tickets (Active and Historical) - All of your tickets dating back to March 31, 2011 are accessible here on the Intelligence Hub.

  • Upload Files - You can upload files when you view the ticket after it has been submitted. Click My Activities, select the ticket in question, click the Upload a new file button.

 

 

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Comments

  • Avatar
    Chandra Mullineaux

    Just added updates on editing your profile, submitting tickets, and viewing tickets.

  • Avatar
    Sonia Laluna

    This is great. Thank you Ancile!

  • Avatar
    Chandra Mullineaux

    Just added an update about adding a Screencast Recording to your ticket.

  • Avatar
    Mark Bradshaw

    It's a great looking update, I look forward to learning and sharing!

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