After publishing simulations on the uPerform server, the note or action note text is replaced with a white or black box. These boxes may also appear in note callouts in published PDF and Word format Work Instructions.
This problem occurs after installing the Microsoft Windows Server Security Update KB3057839. The security update prevents a service that builds the notes during the publishing routine from running. The blocking of this service during the publishing routine results in the boxes appearing.
For more information on the security update please see Microsoft KB article.
We have created hotfixes to address this issue for the following uPerform versions:
5.02.1 - ANCILE uPerform 5.02.1.128 Hotfix
5.12.1 - ANCILE uPerform 188.8.131.52 Hotfix
5.20.x - ANCILE uPerform 5.20.7 Server Update
Note: Customers licensed through the SAP Global Maintenance Agreement must submit a ticket via SAP Service Marketplace to request the above hotfixes.