Intelligence Hub

Error: "The request failed due to an internal server error" when updating definitions in uPerform Client


  • Error: 'The request has failed due to an internal server error. An error occurred on the Server and the document term definitions were not able to be updated.'
  • Unable to update glossary definitions in uPerform Client
  • When trying to update definitions for an existing term on the uPerform server, the fields do not appear correctly and admin is unable to update.
  • Monitoring Service will not restart
  • Error when restarting the Monitoring Service: 'The evaluation period has expired.'


  • Product: ANCILE uPerform


ServerConfiguration.DLL file was blank due to low disk space on the uPerform server. 


  • Restore a backup of the ServerConfiguration.DLL file and restart the monitoring service 


  • Manually recreate the .DLL file (requires passwords and host name, not recommended)
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request