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Large managed documents will not publish on the uPerform Server

Symptoms

Large managed document fails to publish on uPerform Server

Environment

  • Product: ANCILE uPerform Server
  • Version: 5.20.x

Cause

Identified as a defect. The ANCILE uPerform Monitoring Service has encountered an Out of Memory condition.

Workaround

On the application server, restart the ANCILE uPerform Monitoring Service

Defect Number

D-09822

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Additional Information

  • This issue appears to have a direct correlation to the amount of RAM installed on the application server. Specific file sizes that experience the failure will vary based on your server hardware configuration. 
  • The smallest document we have seen this issue affect has been ~300mb
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