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When viewing PDF output on the uPerform Server, all text defaulted to Times New Roman Font.


Symptoms

uPerform course text displays as assigned by the template when viewing the HTML output on the uPerform website; however, when viewing the PDF output, all text is Times New Roman.

Environment

  • Product: ANCILE uPerform Client, ANCILE uPerform Server

Cause

Arial Unicode MS Regular is not installed or enabled

Resolution

In regards to installing Arial Unicode MS Regular font on the uPerform Server, please review the steps below:

  1. On the uPerform Server, navigate to C:\Windows\Fonts
  2. Add Arial Unicode MS Regular to the Windows font folder of the uPerform Application server. (The ARIALUNI.TTF font may be copied from a Windows 7 machine that has it into the server).
  3. Select Font Settings
  4. Uncheck 'Hide fonts based on language settings'
• Restart uPerform Monitoring service and IIS.

  1. Check in the fixed template to the uPerform server
  2. Republish the affected document.

Additional Information

Please note that this is not a standard font for servers and may need to be copied from your local machine.

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