Intelligence Hub

Browsers will not play the .mp4 videos that are embedded in uPerform eLearning courses

Symptoms
  • When viewing eLearning courses with embedded .mp4 videos they will not play, instead the video screen areas display a 'black' screen or a red "X" in the corner of the screen

Environment

  • Product: ANCILE uPerform

Cause

The company's IT Group Policy prohibits the .mp4 video format to be played

Resolution

The IT team needs to modify the Group Policy to enable and allow .mp4 format to be played in various browsers

Additional Information
 
For further information on playing .mp4 video please refer to this article
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