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Audio will not playback within published course/simulation on uPerform Server.

Symptoms

  • Unable to hear audio within published course/simulation.
  • Audio bar in published content displays as '00:00/00:00'

Environment

  • Product: ANCILE uPerform
  • Version: 5.20.0 and later

Cause

It appears the Anti-Virus is blocking the location of the audio files within the uPerform Server.

Resolution

Add the uPerform server audio file location to the 'Exception' list of your installed Anti-Virus software.

 

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