Assessments are not captured

Symptoms

• Assessment results are not captured in reports nor in the user's history.
• Assessment results are captured if a default Website Skin is used.
  
  

Environment

• Product: uPerform
• Version: All on-premise

Cause

Use of an older custom skin after upgrading.

Resolution

Make a copy of a default skin on the upgraded version and re-apply changes.
https://uperformhelp.ancile.com/hc/en-us/articles/211265103-Working-with-Website-Skins

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Additional Information

The following issue may also occur when using an older website skin after upgrading:

https://support.ancile.com/hc/en-us/articles/115003339926-Hit-counts-on-the-uPerform-website-do-not-work-when-using-a-customized-website-skin